We've ran into a minor problem recently. If you ordered from us last week then chances are that you were affected by this. Apparently, the post office recently tried to input a new tracking system that ended up being a failure during it's beginning stages. As a result, shipping was put on hold this past Saturday and none of our packages were processed or shipped. Things were supposed to return to normality on Monday morning, so we're hoping everything will be shipped soon if it hasn't by now. We've had some unhappy customers and emails due to this. People are expressing their unhappiness and thinking our store is a fraud. If you've dealt with us before then you know this is not the case nor how we do business. We were on a vacation this weekend and have been working with our people at the post office since getting back. We're trying to make sure everyone's orders are fulfilled, we really are. Please be patient with this situation as we've been trying to do. Once we drop off our shipments to the post office, it's really out of our hands what happens after. But like we already mentioned, we have talked to the post office and will continue to communicate with our customers. So please sit tight while we work everything out. Thank you.
- In The Craft
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment